Returns + Exchanges

Effective Date: August 2025

At Haute Skin Spa & Tanning (“Haute”), we want every customer to feel confident in their purchases. While we strive to provide quality products and services, we understand that returns or exchanges may occasionally be necessary. This policy explains our general approach to returns and exchanges.

Product Returns

Unopened and unused retail products may typically be returned or exchanged within 14 days of purchase with a valid receipt. Items must be in their original packaging and in resalable condition. Opened or used products, including cosmetics and skincare, are generally non-returnable for health and safety reasons.

Exchanges

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will gladly arrange an exchange for the same item or a product of equal value.

Online Purchases

For purchases made through our online store, returns should be initiated by contacting us at info@experiencehaute.com or through our contact page.
. Once your return request is approved, instructions will be provided for returning the product. Shipping costs for returns may be the responsibility of the customer unless the product is defective or incorrect.

Services and Appointments

Spa and tanning services are not refundable once rendered. If you are unable to attend a scheduled appointment, we kindly ask that you provide at least 24 hours’ notice to cancel or reschedule. Cancellations made with insufficient notice may be subject to a fee.

Gift Cards and Special Offers

Gift cards, promotional items, and discounted services are final sale and may not be returned or exchanged. Please review any promotional terms for specific details.

Questions and Assistance

If you have questions about a return, exchange, or cancellation, please contact us:

Haute Skin Spa & Tanning
Email: info@experiencehaute.com
Website: https://experiencehaute.com