Shipping

Effective Date: August 2025

At Haute Skin Spa & Tanning (“Haute”), we are committed to delivering your products in a timely and reliable manner. This Shipping Policy outlines the general terms and conditions for orders placed through our online store at https://experiencehaute.com.

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Processing times may vary during holidays, sales, or special promotions. You will receive a confirmation email once your order has been shipped.

Shipping Methods and Delivery

We ship orders using standard shipping carriers such as USPS, UPS, or FedEx. Delivery times generally range from 3–7 business days within the continental United States. Expedited shipping options may be available at checkout for an additional fee.

Please note that delivery estimates are provided by carriers and are not guaranteed. Haute is not responsible for delays caused by shipping carriers, weather conditions, or events outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, the weight of your order, and the chosen shipping method. From time to time, we may offer free shipping promotions which will be clearly noted on our website.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this link to follow your package until it arrives.

Shipping Restrictions

At this time, we only ship within the United States. Orders cannot be shipped to P.O. boxes, APO/FPO addresses, or international destinations unless otherwise stated.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging. We will work with you to resolve the issue, either through a replacement or store credit.

If your package is lost in transit, please notify us as soon as possible so we can work with the carrier to investigate. Haute is not responsible for packages marked as “delivered” by the carrier but not received; in such cases, we recommend checking with neighbors, household members, or contacting the carrier directly.

Contact Us

For shipping questions or concerns, please contact us:

Haute Skin Spa & Tanning
119 W Broadway St
Owatonna, MN 55060
Phone: (507) 214-3071
Email: info@experiencehaute.com
Website: https://experiencehaute.com